Virtual Care

Virtual care by Dr. Tan is only available if you have been referred by your family physician or nurse practitioner for initial consultation or you are an active patient (seen in past 6 months) requiring follow-up.

If you do not fulfill these criteria and would like to see Dr. Tan for your skin or hair issues, kindly obtain a referral from your family physician or nurse practitioner first.

Please Read This First

Virtual Care via email, audio and videoconferencing has privacy and security risks that your health information may be intercepted or unintentionally disclosed. We want you to understand this before we proceed.

Information for Patients using Virtual Care

COVID-19 is placing stress on Canada’s public health system. Our clinic is continuing to offer virtual care to care for our patients safely and effectively. This means that we will be using video and audio technologies for some patient visits rather than asking patients to come into our office. Some of these technologies are provided by the province. Others have been provided by vendors like Google, Apple or others to help make discussions with your care provider as easy as possible. Some health concerns can be addressed with virtual care alone, but in some cases, your doctor may ask you to visit a hospital or other health care facility if necessary, for a physical examination. We do our best to make sure that any information you give to us during virtual care visits is private and secure, but no email, video or audio tools are ever completely secure.

There is an increased security risk that your health information may be intercepted or disclosed to third parties when using email, video or audio communications tools. To help us keep your information safe and secure, you can:

  • Understand that this method of communication is not secure in the same way as a private appointment in an exam room.
  • Use a private computer/device (i.e., not an employer’s or third party’s computer/device) and a secure internet connection.

Virtual care is not a substitute for in-person communication or clinical examinations, where appropriate, or for attending the Emergency Department when needed (including for any urgent care that may be required).

If you are concerned about using video or audio tools for care, you can ask our office to arrange for you to visit a different healthcare provider or other health care center where you can be seen in person. However, please note that visiting a health care provider in person comes with a higher risk of coming into contact with COVID-19 and the possibility of spreading the virus. By providing your information, you agree to let us collect, use, or disclose your personal health information through video or audio communications (while following applicable privacy laws) in order to provide you with care. In particular, the following means of electronic communication may be used: email and videoconferencing (including Zoom, Skype, Facetime, etc.).

Are you ok to continue? If so, please select which applies to you:

I am an active patient or have been referred
I am looking for aesthetic services